WE VALUE YOUR PRIVACY! ALL ONNA PRODUCTS ARE DISCREETLY PACKAGED WITH NO DIRECT REFERENCE TO THE NATURE OF THE CONTENTS INSIDE.
All Onna orders are packed and dispatched within 3 working days (except weekends and public holidays). We will email you the tracking number of your package as soon as we send it out.
We ship WORLDWIDE and dispatch the orders from Europe. Please take this into consideration when placing your order as estimated delivery time may vary depending on your location.
With standard shipping, the shipping times take about a week for EU destinations, 2-3 weeks for destinations outside the EU. Your order will be delivered by your national postal service.
DHL Express shipping takes 2-3 days within EU, 2-4 days to the US and Canada and up to 7 days to Australia. Your order will be delivered to your home by a courier. The courier will contact you before delivery, so you can discuss optimal delivery time.
Shipping fees for standard shipping are 16-17 EUR for destinations outside Europe and 12 EUR for European destinations.
Shipping fees with DHL vary depending on destination.
Unfortunately we cannot guarantee that your package will arrive on time. Onna is not accountable for damaged, lost or stolen packages. Due to the misfortune of your situation, we are happy to offer you a 30% discount off your next purchase. Please drop us an email and we will send you a special discount code.
As a receiver of the package, you are liable for all import duties, customs and local sales taxes based on the country you are shipping to. Onna is not liable if your package is seized by local customs/tax authorities. We advise that you check your country’s local terms and conditions for importing foreign products before making any purchases.
If the package has not been picked up and is returned to Onna by post, you will be required to cover the re-delivery fee.
Orders cannot be cancelled so please take time to tune into which product you want when making your order.
If a damaged, torn, unwrapped and/or opened parcel is delivered via postal service, take over the parcel and raise a warranty claim at the local post office in 24 hours after taking over the parcel.