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All Onna orders are packed and dispatched within 1-2 working days (except weekends and public holidays). We will email you the tracking number of your package as soon as we send it out. Please ensure that your shipping address and phone number are accurate and complete to ensure successful delivery of your order. It is the customer's responsibility to provide correct information and ensure someone is available to receive the order at the specified address.


We ship WORLDWIDE and dispatch all orders from Europe. Kindly consider this when placing your order, as delivery times may vary depending on your location. Please note that all shipping times are estimated and not guaranteed.

For standard shipping:

  • Within the EU: approximately 4-14 working days.
  • Outside the EU: approximately 7-28 working days.

Your order will be handled and delivered by your national postal service. Depending on their policies, you may need to collect your order from designated pick-up locations if delivery is unsuccessful on the first attempt. It's important to understand that while we strive to provide accurate estimates and ensure smooth shipping, we cannot control the practices of local postal services. Therefore, customers are responsible for monitoring and tracking their orders using the provided tracking information.

For expedited shipping options:

  • DHL Express: 1-3 working days within the EU, 2-4 days to the US and Canada, and up to 10 days to Australia. Your order will be delivered to your doorstep by a courier, who will contact you beforehand to arrange a convenient delivery time.
  • FedEx Connect: 2-7 working days within the EU (depending on destination), the US, Canada, and approximately 10 days to Australia.
  • DPD: 2-4 working days for Germany, Austria, Slovakia, and Poland.

Shipping fees are calculated at checkout based on weight, shipping option, and destination. While we absorb a portion of the postage fees, as a small business, we're currently limited in our ability to cover them entirely.

Please note that we cannot guarantee exact delivery dates. All times provided are for reference only, and we are not liable for delays caused by third parties. Once the item is shipped and you receive tracking and postage confirmation, Onna Lifestyle relinquishes responsibility. It's the customer's duty to monitor the tracking link and collect the package promptly from the designated location if delivery is unsuccessful on the first attempt. Failure to do so may result in the package being returned as unclaimed.

All shipping times are in working days and estimated, not guaranteed! To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party. All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made. No refunds are available in the unforeseen circumstance that the item is delayed due to events that are beyond our control.


What happens when my parcel is returned to the sender (RTS)? Unclaimed and returned orders are not eligible for a refund. If the parcel cannot be delivered due to the customer's error, or wrong address, if a customer fails to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point and the parcel is then returned to sender (RTS), it is the customer's responsibility to cover a re-shipping fee and any RTS fees. It is the customer's responsibility to make payment, provide the correct address, and collect their parcel from the collection point, if applicable.

If re-delivery fee is not covered you are not eligible for a refund. The above applies to orders that were returned as undeliverable because of wrong or incomplete address as well.


Onna is not accountable for damaged, lost or stolen packages. If a damaged, torn, unwrapped and/or opened parcel is delivered via postal service, raise a warranty claim at the local post office immediately or refuse to accept the package. If your order has been lost or stolen, please contact us at so we can escalate the issue to the postal services and rectify the situation.


As a receiver of the package, you are liable for all import duties, customs and local sales taxes based on the country you are shipping to. Onna is not liable if your package is seized by local customs/tax authorities or returned due to your failure to comply with custom clearance procedures. Onna cannot issue refunds under such circumstances. We advise that you check your country’s local terms and conditions for importing foreign products before making any purchases. You will not be eligible for a refund if you fail to pay due custom charges, or fail to provide documents required for custom clearance. If an order is returned to us (i.e. non-delivery due to customer failure to pay customs charges to the respective company or wrong address given to Onna Lifestyle by the customer), we will be happy re-ship the order provided that the customer completes payment for the additional shipping & handling charges.




Pre-orders are advance purchases made on products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our warehouse. Each item available for pre-order will have its specific shipping date. These dates are not guaranteed and may change, but we will do our best to update our site with any changes. 


If your order contains available items, as well as pre-order items, we will send all products at once. If you would like to receive the available items first in a separate package, please email us to arrange an additional shipping fee.


Cancellations of pre-order items are not permitted. 

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